Refund Policy
Refund Policy for [leantechacademy.com]
Effective Date: [15/01/2025]
At LeanTech Academy, we strive to provide the best online training experience for all of our users. If for any reason you are not satisfied with your purchase, we want to ensure that you understand the process and eligibility for a refund.
By purchasing our courses or services, you agree to this Refund Policy.
1. Eligibility for Refunds
1.1 Refunds for Course Purchases
We offer a refund for courses under the following conditions:
- You must request a refund within 2 days of purchase .
- Refund request must be submitted 72 hours before the training date, any refund requests after that shall not be accepted.
- Refund requests must be submitted through email at [email protected]
1.2 Refunds for Subscription or Membership Plans
If you subscribe to one of our membership or subscription plans, you are eligible for a refund if:
- You cancel your subscription within 2 days of the initial payment.
- You have not accessed or consumed any premium content or services.
- You may receive a prorated refund for unused time if the cancellation is after the initial subscription period.
1.3 Non-refundable Items
The following items are not eligible for refunds:
- Digital products such as downloadable resources, PDFs, or eBooks.
- Trainings/Courses that have been completed or substantially accessed.
- Fees for certifications or exams (if applicable).
2. How to Request a Refund
2.1 Submit a Refund Request
To request a refund, please contact us at [email protected]:
- Your account details (name, email address)
- The course or service you purchased
- The date of purchase
- A reason for your refund request
2.2 Refund Review
We will review your request and determine if you meet the eligibility criteria for a refund. We may request additional information from you to process your request.
3. Refund Processing Time
3.1 Processing Refunds
If your refund request is approved, we will process it within 15 business days. Refunds will be issued to the original payment method used at the time of purchase.
3.2 Payment Processing Fees
Please note that any payment processing fees (e.g., credit card transaction fees) may not be refunded.
4. Special Circumstances for Refunds
4.1 Course or Service Discontinuation
If a course/training or service is discontinued or significantly altered after purchase, you may be eligible for a full refund.
4.2 Technical Issues
If you experience technical issues that prevent you from accessing the course content, please contact us within 2 days of purchase, and we will attempt to resolve the issue. If the issue cannot be resolved, you may be eligible for a refund.
5. Cancellation of Subscriptions
5.1 Subscription Cancellation
You can cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will stop further payments, but access to the services will continue until the end of the current billing cycle.
5.2 Refunds for Cancellations
Refunds for subscriptions, Trainings, courses or any other service provided by LeanTech Academy shall be completely dependent on the decision taken by the LeanTech Academy Management based on the merits of the case.
6. Changes to the Refund Policy
6.1 Policy Updates
We reserve the right to modify or update this Refund Policy at any time.
7. Contact Information
If you have any questions or need further assistance regarding our Refund Policy, please contact us at:
End of Refund Policy